My Experience

Lumen Technologies (Formerly CenturyLink)

Network Engineer

• Handling customer network support cases through phone and email submission for English speaking customers.
• Communicate electronically and on call with users experiencing difficulties to determine and document problems experienced.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Reproduce, diagnose and resolve technical problems encountered by users.
• Provide advice and training to users in response to identified difficulties.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Resolve technical issues in a timely manner using available resources within the company.
• Following up with clients to ensure the problem is resolved.
• Maintain client confidence by keeping their information confidential.
• Managing multiple cases at one time.

Lumen Technologies (Formerly CenturyLink)

Technical Support Help Desk

• Handling customer technical support cases through phone and email submission for English speaking customers.
• Communicate electronically and on call with computer users experiencing difficulties to determine and document problems experienced.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Reproduce, diagnose and resolve technical problems encountered by users.
• Provide advice and training to users in response to identified difficulties.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Resolve technical issues in a timely manner using available resources within the company.
• Following up with clients to ensure the problem is resolved.
• Maintain client confidence by keeping their information confidential.
• Managing multiple cases at one time.
• Managing services like: Web hosting, Domain hosting, Microsoft 365, CloudFax and many more.

Transcosmos

Customer service agent

• Maintain a high level of professionalism with passenger and work to establish a positive rapport with every caller.
• Resolve passneger queries with utmost patience and professionalism.
• Communicating with passengers through various channels (call and chat).
• Maintain a positive, empathetic and professional attitude toward passengers at all times.
• Communicate and coordinate with colleagues as necessary.
• Handle passenger complaints, provide appropriate solutions and alternatives within the time limits.
• Help passenger plan travel time and routes, prepare and issue tickets, assign seats, help to get boarding passes, add bagage, and travel route alterations.
• Assist passengers and provide information on fares and flight schedules and routes via call.
• Take payment information and process payments and other pertinent information such as addresses and phone numbers.
• Customer satisfaction rating upward of 90%.
• Quality assurance rating upward of 96%.
• Maintained productivity as per employer requirement.

Mr. Clean

Team Supervisor (non technical)

• Job with regular studies to gain knowledge in real world.
• Apply management skills and strategic planning to carry out day to day work.
• Evaluate records to forecast personnel requirements and supply requirement.
• Host daily meetings with housekeeping staff.
• Assign workers their duties and inspects work for conformance to prescribed standards of cleanliness.
• Supervise housekeeping staff as duties are being performed.
• Stock and maintain supply rooms. order supplies according to a budget.
• Receive, process, and handle guest complaints in regard to housekeeping services.
• Ensure that rooms are kept clean and free from hazards.
• Ensure that all common areas including stairways and lounge areas are kept clean and free from hazards.
• Hire, Train, Discipline, and Fire Housekeeping Staff.
• Motivate team members and resolve any issues that occur on the job.
• Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.
• Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports.
• Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
• Meets with company officials regularly in order to provide progress reports, receive annual training and address issues.

Purnayoo Arogya Nikethanam

Web Manager

• Consult with clients to develop and document website requirements.
• Develop website architecture and determine hardware and software requirements.
• Source, select and organise information for inclusion and design the appearance, layout and flow of the website.
• Create and optimise content for the website using a variety of graphics, database, animation, and other software.
• Plan, design, write, modify, integrate, test, manage, monitor and upgrade the organisation’s website/website related code.
• Respond to and troubleshoot all website issues.
• Ensure website quality and efficiency by conducting regular test plans.
• Improve the User Experience of the website regularly.
• Assign and remove E-mail setup for website admin/user/department.

Scientific Journals of Poznan University of Technology series of „Organization and Management” (ISSN 0239-9415)

Website development process improvement in SMEs using TPS with the implementation of Lean and Agile
methodologies – an empirical study

Poznan University of Technology

Master of Science (Engineering Management)

Gujarat Technological University

Bachelor of Engineering (Computer Engineering)

Gujarat Technological University

Diploma in Engineering (Computer Engineering)